The Ensim Automation Suite enables service providers and enterprises to deploy a complete solution for marketplace, storefront, subscription management, service catalog, ticketing, provisioning, usage collection, rating, chargeback / show back, recurring billing, and reporting with complete workflow orchestration and process automation. Self-service portals with fine grain entitlement management enable simplified administration for users at all levels and in all entities. Available as an on-premise deployment or as a cloud service, the suite can be deployed as an end-to-end stand-alone solution or with only specific modules to enhance and extend pre-existing environments. In addition, the use of web service APIs in each module for every function, enables easy integration to back office systems such as IDM/IAM, ERP, CRM, Support, BI, Finance, Accounting, or other OSS / BSS platforms.
Cloud Marketplace and Storefront Module
Provides a turnkey sales, marketing, and ordering portal with customizable content management to message and merchandise all of your services and enables shopping, comparison, trials, promotions, search, filtering by category and vertical industry, and user buying and support resources like documents and videos.
Service Catalog, Subscription Management, and Recurring Billing Modules
Provides complete; service catalog - with product modeling, pricing plans, and approval workflows; subscription management - with variable sales models and billing cycles; and billing - with usage collection, rating, recurring, onetime and installment options, native invoicing or easy integration with third party systems, charge-back / show-back, and payment and reconciliation. Addition features include notifications, ticketing, logging, reporting and analytics to support the offering and monetizing of any and all types of products and services to customers, employees, agents, resellers, and wholesalers.
Provisioning and Operations Management Module
Enables automated provisioning, activation, and element level operational management of users and organizations in business applications, cloud services, and infrastructure with self-service role based delegated administration, provisioning templates, granular entitlement and access control, change management, physical and logical resource management, metering and monitoring, usage collection, and usage reporting. In addition business process automation with orchestration and workflows enables streamlining the fulfillment of products and services such as support plans, managed services, and hard goods.
Cloud Service and Application Connectors
Enables all of the automation functionality of the above modules to be fully leverage for fine grain provisioning and element level management for any application, service, or infrastructure system connected through standard web service APIs whether multi-tenant or single tenant, on-premise or in the cloud.
Scalable Distributed Architecture
Ensim solutions offer a modular, scalable, extensible, highly available, and secure, carrier-grade / enterprise-class architecture, that is specifically designed to address the most critical operational challenges in deploying and managing users with business applications, services, and infrastructure in a secure and compliant manner.
Integrate with Existing Infrastructure
The Ensim Automation Suite allows you to extend and enhance existing systems to minimize costs, deployment timeline, user disruption, and business risk. Easily overlay existing platforms and integrate with back office systems like IDM, CRM, ERP, BI, or other OSS and BSS platforms. As a complete turnkey system, the Ensim Automation Suite can also run stand-alone as an end-to-end solution or replace existing ordering, service catalog, billing, provisioning, and operations management platforms.
Ensim Automation Suite is used by service providers to offer their solutions to customers and resellers, resellers to offer the service provider (and their own) services to customers, and by enterprises and government agencies to provide a consumer like experience for employees and departments heads to order applications, IT services, or anything they want to place in the catalog. Product models can quickly and easily be created to allow multiple product offers with various pricing and rating plans for any type of service, product, hardware, license, software, SaaS, DaaS, StaaS, PaaS, and IaaS offer. Advanced identity, role, and rights management allows users to be set up as end users, account admins, organization admins (technical or business), agents, resellers, and distributors, with context sensitive portals so they can only see what they are authorized to see down to a individual permission level. The full service native IDM capability can easily be integrated to any other IDM solution whether on-prem or hosted, to allow users single sign-on with pre-existing credentials. Advanced workflow and orchestration allows for integration with virtually any IDM / IAM, CRM, ERP, BI, Support, Invoicing, Finance, or other back office system, and can manage all pre and post on-boarding actions.
Ensim Automation Suite supports both dedicated single tenant environments (with support for multi-domain and multi-forest) use by medium and large-sized enterprises, government agencies, educational institutions, and MSP's, and shared multi-tenant environments (with support for remote resource forest) used by telcos and cloud hosting providers targeting the SMB market, or in mixed mode to support both models. In addition, advanced directory synchronization can be enabled between the on-premise and hosted directories to manage the users of the organization within the private cloud as if they were running on premise, yet having a cloud service consumer IT experience.
Ensim Solutions have been deployed across a broad range of organizations of every shape and size around the world. Some examples are; a financial services enterprise with nearly 300,000 users with significant regulatory compliance needs, a telecom operator with 1,000,000 users made up mostly of 5 to 10 employee small businesses, a mid-sized company with 5,000 users in 5 offices in 3 countries, a cloud hosting company with mid-sized customers seeking high availability solutions, a global defense contractor with 160,000 staff in 20 countries with critical governmental security requirements, a consumer hosting company with over 1 million users, 700,000 of which are in a single consumer domain, a University with 20,000 students on Google Gmail and 1,500 faculty and staff on Microsoft Exchange, an MSP which services medium-sized enterprises in healthcare, legal, and financial services with critical security and compliance requirements. With over 300 major deployments in over 30 countries, Ensim is sure to meet your specific requirements.